Jira Integration

The Jira integration connects your Jira Cloud site to BlameTrail, letting you create Jira issues directly from incidents and keep them in sync.

What it does

• Create issues from incidents — Open a Jira issue with one click from any incident detail page. The incident title and description pre-fill the issue fields.
• Link existing issues — Connect an existing Jira issue to a BlameTrail incident by entering its issue key (e.g., PROJ-123).
• Status sync — When a linked Jira issue's status changes, BlameTrail updates the link automatically. Optionally auto-resolve incidents when the Jira issue moves to a "Done" status.
• Assignee tracking — See who is assigned to linked Jira issues directly on the incident page.

How it works

BlameTrail Incident → Create/Link Jira Issue → Jira Cloud
                                                    ↓
                                          Status/Assignee Changes
                                                    ↓
                                          Webhook → BlameTrail
                                                    ↓
                                          Update Incident Link

1. You connect your Jira Cloud site via OAuth.
2. When an incident occurs, you can create a Jira issue or link an existing one.
3. BlameTrail registers a webhook with Jira to receive updates.
4. When the Jira issue status or assignee changes, BlameTrail updates the link.

Requirements

• A Jira Cloud site (Jira Data Center and Server are not supported)
• A BlameTrail Starter or Pro plan
• Permission to authorize third-party apps in your Atlassian account

Next steps

• Set up the Jira integration
• Create issues from incidents
• Link existing issues